Our Policies, Statements & Information

Dog Policy

Dogs can only be accepted if pre-booked directly with us

We love dogs and are very happy to welcome them into our home
We have a selection of best dog walks straight from the house and we have a list of dog friendly pubs and cafes
We expect your dog to be well socialised as they may meet another dog staying in the house. Please ensure your dog does not yap or bark as this can disturb other guests and our neighbours. If you dog displays any sign of aggression, be it seemingly inoccuous to you, we will ask you to remove you dog from the house.
Little Accidents. This does sometimes happen when dogs are in an unfamiliar place; please just let us know straight away and we can tidy up
We provide doggy towels for your use – please ensure your dog is dry and clean before taking them to your room
Please do not leave your dog in your room alone for any length of time. Dogs are not permitted in the public areas (except assistance dogs)
Dogs may not go on the beds or furniture. (The next guest may have an allergy to dogs and the dander may remain even after thorough washing)
If your dog causes any damage we would expect you to pay for replacement / repair and potential loss of revenue if the room needs to be decommissioned
We have spare leads, poop bags, bowls and food if you forget anything. There is a pet shop just up the road for emergency snacks too
Dog friendly rooms need to be booked direct with us so we can allocate the correct room for you

Dogs are charged at £7.50 per dog per stay

By booking your dog to stay with us you must confirm; that it has not suffered with ‘kennel cough’ in the last six months or has visited a kennels or similar environment in the previous six weeks prior to your stay with us. That you dog is regularly wormed and has regular flea treatment. That you dog has an annual booster for parvovirus etc’. We reserve the right to refuse your dog if it is displaying any symptoms related to any health condition.
Thank You

Environmental Policy

We recognise that we have a responsibility to the environment and are committed to reducing our environmental impact. We have taken many steps to reduce our environmental impact;

Energy saving bulbs
Environmentally friendly cleaning chemicals
Reduced energy and water wherever practical

A++ rated Washer and dryer
Towels – in house towel policy
Heating will be adjusted with energy consumption in mind – thermostat controls in all guest rooms
We make additional efforts to accommodate the needs of those using public transport or bicycles
We will use local labour and materials where available to reduce CO2 and help the community
Packaging. We buy in bulk to save on unnecessary packaging
Printing ink / paper – paper-free bookings where possible
Food waste; encouraging our guests to reduce food waste
Food/beverage buying – staying local wherever we can

 

Access Statement

Ty Helyg is a town centre guest house in Brecon. It is situated on The Watton which is a level road. Our breakfast room and lounge are situated on the ground floor. Our rooms are on the first and second floors

Our nearest railway stations are about 18 miles away in Merthyr Tydfil, 20 miles away in Abergavenny and Llandovery, 22miles away
There are comprehensive taxi services from all stations
The main bus station in Brecon is about 300 metres away with routes from all areas arriving regularly
Ty Helyg is situated on a flat road with a gradual incline into the town centre. The route to the canal / theatre and Borderers museum is flat. The nearest Shopmobility are in Abergavenny or Methyr Tydfil

There is unresticted parking on the opposite side of the road in the Watton. There are no dropped kerbs. This is approximately 25 steps from our front door which is flat tarmac. There is evening unrestricted parking directly outside the property. There are no dropped kerbs and is approximately 15 steps from our front door, it is flat. There is street lighting
The front door is 90cm wide with one step 19cm high to our inner door which is 97cm wide. There are no handrails. We are, of course, very happy to help guests on their arrival and stay with us

The breakfast room and lounge are all level on the ground floor. There is a door between the dining room and lounge which is 90cm wide. There are ceiling and wall lights. We are more than happy to escort guests to familiarise themselves with the layout

We have rooms on the first and second floors

There are 15 steps to the first floor rooms which are 17cm high, the top step being 14 cm high. There are two 90 degree turns
To the second floor there are 14 steps ranging between 17 and 14 cm high with one 90 degree turn
The floors are carpeted throughout
Our bedrooms have door widths between 73 and 76cm. Some bathrooms have narrower doorways
Our rooms are a combination of double and twins. One room can accept an additional bed
Lighting is a mixture of overhead and bedside lamps. There are spotlights in some en suites
Bedrooms are carpeted throughout and en suites are tiled, there is colour contrast between the two
All televisions have subtitles
The en suites vary in size with large and small showers and sinks, some with shower only and some with shower over bath. In two rooms there is a step up into the en suite itself
The toilet pans and sinks are of a standard height
The taps are mixers
Our breakfast menu is printed in 14 point font. We are more than happy to print in a larger font or go through the menu with our guests
Assistance dogs are more than welcome, please see separate information – Dog Policy

Allergen Information

Please find enclosed information regarding products which we provide which are unpackaged and/or we make ourselves. We keep a file in the breakfast room where you can find information on allergens

The allergens which must be declared are highlighted
in bold text, they are

cereals containing gluten
crustaceans, for example prawns, crabs, lobster and crayfish
eggs
fish
peanuts (groundnuts/monkeynuts)
soybeans
milk
nuts, such as almonds, hazelnuts, walnuts, pecan nuts, Brazil nuts, pistachio, cashew and macadamia (Queensland) nuts
celery (and celeriac)
mustard
sesame
sulphur dioxide, which is a preservative found in some dried fruit
lupin
molluscs, for example clams
We are trained and follow strict procedures when handling allergens and have procedures in place to prevent cross contamination but please be aware that, despite our best efforts, cross contamination may occur. Please ensure you tell us if you have an allergy/intolerance or if you have an allergy to any other item. We have also included in our allergen file the ingredient lists of items which we buy in but serve unpackaged, for example Kellogg’s Cornflakes

 

Promotions / Discounts

For any and all promotions/discounts offered on any platform they are only valid if booked direct on out website, by email or by phone. Available for new bookings only. Date restriction will apply. Only one discount can be used per booking.

Discount promo codes are available for new bookings only and must be quoted on booking. Promo codes may be removed/deactivated at any time. Room(s) must be booked direct on our website, by phone or email and the code quoted on booking. Date restrictions may apply

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